Terms of Service

Last Updated: June 2026

Welcome to PetsRefuge.com. By accessing or using our website, products, and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

1. Acceptance of Terms

By accessing or using PetsRefuge.com, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products and Services

PetsRefuge offers pet-related products, accessories, and technology solutions. We reserve the right to modify, discontinue, or limit the availability of any product or service at any time without notice.

We strive to ensure that product descriptions, images, and pricing are accurate; however, errors may occasionally occur. We reserve the right to correct any errors and cancel orders affected by such errors.

3. Orders and Payments

By placing an order, you agree that:

• All information provided is accurate and complete.

• You are authorized to use the payment method submitted.

• PetsRefuge may refuse or cancel orders at our discretion, including suspected fraud or unauthorized transactions.

Prices are listed in U.S. Dollars unless otherwise stated.

4. Shipping and Delivery

Shipping times are estimates only and are not guaranteed. PetsRefuge is not responsible for delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

Risk of loss and ownership transfer to the customer upon delivery to the shipping carrier.

5. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. By making a purchase, you agree to that policy.

6. Intellectual Property

All content on PetsRefuge.com, including logos, text, graphics, images, product descriptions, website design, and trademarks, is owned by or licensed to PetsRefuge and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.

7. User Conduct

You agree not to:

• Violate any applicable laws or regulations.

• Interfere with the operation or security of the website.

• Attempt unauthorized access to systems or data.

• Use the website for fraudulent, abusive, or unlawful purposes.

8. Product Use and Safety

Customers are responsible for using products according to provided instructions and supervising pets appropriately.

PetsRefuge is not responsible for injuries, damages, or losses resulting from misuse, improper installation, modification, or failure to follow product instructions.

No product can guarantee the safety, health, or behavior of a pet under all circumstances.

9. Disclaimer of Warranties

The website and products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, PetsRefuge disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, PetsRefuge shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Third-Party Services

Our website may contain links to third-party websites, services, or payment processors. PetsRefuge is not responsible for the content, policies, or practices of third parties.

12. Privacy

Your use of PetsRefuge.com is also governed by our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective upon posting to the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which PetsRefuge operates, without regard to conflict of law principles.

15. Contact Information

For questions regarding these Terms of Service, please contact us through the contact page on PetsRefuge.com.

Thank you for choosing PetsRefuge.